Privacy Policy lido88 – Our Commitment to Protecting the Personal Data of Malaysian Members

Lido88 ("we", "Platform") respects the privacy of every user and member who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide or that we collect in connection with your use of the lido88 platform.

This policy applies to all users who access the Lido88 website, use our mobile app, register an account, make transactions, or interact with any of the services we provide. This Privacy Policy is to be read together with Terms and Conditions ours.

Lido88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is committed to ensuring your data is handled to the highest data protection standards.

Lido88 collects the following categories of data from platform members and users:

Your personal data is collected through various channels as you interact with the Lido88 platform:

• Account Registration: When you complete the registration form, your identity and contact information are collected directly.
• KYC Process: When you submit identity verification documents such as your MyKad or passport for the account verification process.
• Financial Transactions: Bank account or e-wallet details you use for deposits and withdrawal collected to process payments.
• Platform Usage: Technical and activity data is collected automatically as you browse and use the platform, including IP address, browser type, and game records.
• Support Communications: When you contact our customer support team via live chat or email, those conversations are stored for quality assurance and security purposes.
• Cookies and Similar Technologies: Our platform uses cookies to improve the user experience and analyze usage patterns.

The data we collect is used for the following purposes, all aimed at delivering the best and most secure service to you:

• Account Management: Create, verify, and maintain your lido88 account, including the KYC process and identity verification.
• Transaction Processing: Process deposits, withdrawals, and any financial transactions you carry out on the platform.
• Platform Security: Detect and prevent fraud, money laundering, and any activity that is suspicious or in breach of platform terms.
• Customer Support: Resolve enquiries, complaints, and issues you report to our support team.
• Service Improvement: Analyse usage patterns to improve platform features, performance, and the overall user experience.
• Platform Communications: Send important notifications relating to your account, transactions, promotions (where you have consented), and changes to our terms.
• Legal Compliance: Meet reporting and compliance requirements mandated by applicable Malaysian law.
• VIP Program: Membership Management VIP you, calculating reward points, and processing the exclusive benefits you are entitled to receive.

Lido88 does not sell or trade your personal data under any circumstances. However, we may share your data with the following limited parties in the situations described:

• Payment Providers: Required financial data is shared with payment processors and financial institutions that facilitate your transactions (e.g. banks, DuitNow providers, FPX).
• KYC Verification Providers: Your identity documents may be verified through a licensed and regulated third-party identity verification service.
• Technical Service Providers: Companies that assist us in operating the platform's technical infrastructure have limited access only to the data necessary for their specific tasks.
• Authority: lido88 will disclose data to law enforcement authorities when required by law or a valid court order.
• Business Transfer: In the event of a merger, acquisition, or sale of lido88 assets, user data may be transferred to the relevant entity with appropriate prior notice.

All third parties that receive your data are bound by strict data protection agreements and may only use your data for the specified purposes.

Lido88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• Data Encryption: All sensitive data is encrypted using 256-bit SSL encryption both in transit and at rest.
• Access Control: Access to members' personal data is restricted to staff who require it to perform their duties only, applying the principle of least privilege.
• Continuous Monitoring: An automated security monitoring system operates 24/7 to detect any suspicious activity or unauthorized access attempts.
• Regular Security Audits: The lido88 platform undergoes regular security testing and technical audits to ensure there are no exploitable vulnerabilities.

Data Retention Period: lido88 retains your personal data for as long as necessary to fulfil the purpose of collection and applicable legal requirements. Active account data is retained for the duration your account remains active. Closed account data is retained for the minimum period required under anti-money laundering legislation.

The lido88 platform uses cookies and similar tracking technologies to enhance your experience and help us understand how the platform is used:

• Essential Cookies: Required for core platform operations such as maintaining your login session and remembering basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous data on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Remember your preferences such as language selection and display settings for a more personalised experience.
• Security Cookies: Helps detect and prevent fraud and suspicious activity on the platform.

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.

Under Malaysia's Personal Data Protection Act 2010 and our own policies, you have the following rights regarding the personal data we hold:

• Right to Access

  You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe.

• Right to Rectification

  If the data we hold is inaccurate or incomplete, you have the right to request a correction. Update it via your account profile settings or contact our support team.

• Right to Erasure

  You may request the deletion of your personal data, subject to minimum legal retention requirements and the resolution of any outstanding wagers or disputes.

• Right to Data Portability

  You may request to receive your data in a machine-readable format for transfer to another party as needed.

• Right to Object

  You may object to the processing of your data for direct marketing purposes or in certain other cases as provided by law.

• Right to Withdraw Consent

  For processing that relies on your consent, you may withdraw that consent at any time without affecting the validity of any prior processing.

To exercise any of these rights, contact the lido88 customer support team via live chat within the platform. We will respond within 30 business days.

The lido88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children or minors.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to:

• Close the relevant account immediately.
• Delete all associated personal data
• Return any deposits made to their original source.

Lido88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we handle user data.

When there are material changes to this policy:

• We will update the "Last Updated" date shown at the top of this page.
• Notification will be sent to your registered email address at least 14 days before the changes take effect.
• A prominent notice will be displayed on the platform when you log in.

Your continued use of the lido88 platform after changes take effect will be deemed as your acceptance of the amended Privacy Policy. If you do not agree with any changes, you have the right to close your account before the changes come into effect.

If you have any questions, concerns, or complaints regarding how Lido88 handles your personal data, we encourage you to reach out to us through the following channels:

• 24/7 Live Chat: The fastest way to reach us for general privacy enquiries — access it directly via the chat icon on the platform.
• Support Email: For more detailed inquiries or those requiring written documentation, email us at [email protected].

Our team will endeavour to resolve any privacy-related enquiries within 10 business days. For more complex complaints, the resolution period is 30 business days. You also have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body if you are not satisfied with our response.

Effective Date: 1 January 2026  |  Version: 2.1  |  Reviewed By: lido88 Data Protection Team